My Account
01636 816612

Privacy Policy

Effective: 1st March 2024

Megaflex Limited

Registered Company (No. 03143283)

The Old Rectory, Landcross, Bideford, Devon, EX39 5JA


We uphold a steadfast commitment to safeguarding your personal data in alignment with the EU General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This policy serves to explain the nature of the personal data we might gather about you, how we handle and employ it, and the legal rights you possess in this context.

The type of personal information we collect and how the data is collected

We currently collect and process the following information:

  • Personal identifiers, contacts, and characteristics (for example, Third-party data, such as your preferences and areas of interest derived from social media, along with your name, email address, telephone number, account name and number, delivery and billing addresses, transactions including purchased products and services, and bank account details, are collected. Importantly, all card information is handled through third-party payment gateways, and we do not collect or store this data. Also, please note that any data from third parties is only shared with us if you have previously given your consent for this sharing.)
  • Digital data (for example, device ID, IP address, operating system, browser type, browser language, location, adverts you click on, products you browse or purchase, information you download, login activity and cookies)
  • Marketing emails (for example, we utilize the data obtained from the marketing emails we send out, which can automatically track if you've received or opened the email or clicked on any links in our promotional materials. This not only aids us in refining our advertising to better suit your preferences, but also serves as a valuable tool for gauging our own performance.)
  • You also provide us with information when you communicate with us through any means.

Disclosure of personal data

The information we collect from you depends on the nature of your relationship with us.

We do not sell or rent personal data to third parties.

There may be instances where your personal data is shared within our Group entities.

Professional bodies, such as auditors and insurers, may have access to your personal data.

Service providers, like our web and computer support, may access your personal data, but rest assured, protective contracts are in place to safeguard your data in such scenarios.

We will disclose your personal data if it's necessary for compliance with our legal obligations.

In the event of a sale of any part or all of our business, your personal data may be disclosed to the potential buyer. Additionally, your personal data may also be shared for the purpose of fraud prevention and protection.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting
  • We have a vital interest.

Why we collect personal data

The reasons we collect data are:

  • If you have previously made a purchase with us, we might share details about similar goods or services, or other offerings, that could pique your interest.
  • In case of any alterations to our website, services, goods, or products, we will inform you.
  • We aim to deliver information related to our products or services that you specifically request.
  • We maintain internal records for organizational purposes, this includes contact details like your email address and demographic information.
  • We may also provide information about other products that could be relevant to your interests. Your information can be utilized to tailor the website based on your preferences.

How we store your personal information

Your information is securely stored on cloud-based servers.

Information retention

Your Personal Information (PI) will be held for the duration necessary to achieve the goals stated in this Privacy Policy. A longer retention period may apply if the law requires or permits, or if you choose to exercise your rights leading to the deletion of your information.

As for cookies and site usage data, the retention period varies based on their utility and convenience, with more specifics available in our Cookie Policy. Please note that we might keep cached or archived copies of information you've provided us. If you delete your Personal Information or cease using our Sites, this may lead to the deletion and/or de-identification of other related information we retain.

We will only hold data for extended periods for archiving, research or statistical purposes.

Data retention periods are as follows:

  • indefinitely for private companies
  • indefinitely public limited companies
  • indefinitely personal data

In certain limited situations, we may extend the data retention period beyond the initial duration. These include circumstances such as:

  • If the information is needed to comply with statutory or regulatory requirements
  • If retaining the data is necessary to provide evidence in the event of a dispute
  • If the information is pertinent to ongoing litigation, subject to a legal hold, or involved in a public inquiry.
  • If the information has been recently disclosed in a response or is part of an information request

In these cases, the retention period of the data will be extended by an additional two years. We do not keep personal data for longer than is necessary.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. (Information can take up to 30 days to be supplied) If you would like to make a request, please write to us using the email below.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at or 01636816612 if you wish to make a request.


We continuously strive to adhere to the EU General Data Protection Regulations (GDPR) as implemented within the UK. As per the regulations, we stand ready to share any individual's information that we possess with the respective individual, on request. Furthermore, we commit to promptly correcting or deleting any data when required to do so. Notably, in the context of the data collected and processed via this website, we function as the "Data Controller".

Intellectual Property

We, or our licensors, own all intellectual property rights, which include copyright, related to the design, text, graphics, and technical drawings of the site, along with any other content. The following conditions apply to any reproduction of material from this website: The content can only be used for personal, non-commercial purposes. Any reproduced copies must maintain any copyright or other intellectual property notices that are included in the original material. By accessing our website, you are providing your consent to our Privacy Policy and agreeing to adhere to its Terms and Conditions.

How you can contact us

We place great value on the accuracy of your personal information in our records. Therefore, we kindly request you to notify us about any modifications so that we can keep our records updated.

If you suspect your Personal Information has been misused in a manner inconsistent with this Privacy Policy or your expressed preferences, or if you have additional queries regarding this Privacy Policy, we warmly invite you to get in touch with our Privacy Team at the specified address, or through the provided email or phone number 01636816612.

While you are certainly within your rights to contact the Information Commissioner's Office (ICO), the UK's overseeing authority for data protection concerns ( ), we would greatly appreciate the chance to address and resolve your concerns prior to you taking this step.


The Megaflex Limited website, like many others, utilizes cookies. Cookies are small bits of information dispatched by an organization to your computer, stored on your hard drive to enable the website to identify you upon your return. While they gather statistical data about your browsing habits and patterns, they don't personally identify you. For instance, we use cookies to remember your preferences, this aids us in enhancing our website and offering a more personalized service.

You have the option to disable cookies by altering your browser settings. For detailed instructions on how to do this, please refer to our comprehensive cookies policy.

(Please note that turning off cookies might impair certain functionalities on our website.)